Frequently Asked Questions
Everything you need to know about your Wax Poetic experience.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process.
Do you ship internationally?
Yes, Wax Poetic ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How should I care for my Wax Poetic garments?
To preserve the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.